Things change. Accepting this fact is one of the major keys to happiness – which can be difficult when your travel plans are disrupted. If you are considering canceling your flight, you might be wondering if your tickets are eligible for a refund or credit. All airline cancellations initiated by passengers depend entirely on the type of fare. As per Delta Airlines refund policy, if Delta cancels or delays your flight, you’re eligible to get a full refund; it doesn’t matter which fare you purchased.
This guide will briefly explain Delta Airlines ticket refund policy and show you how to request a refund if you are eligible.
Understanding Delta Airlines Refund Policy
If you booked a Delta flight that you can’t take and want a refund, here’s what you need to know:
Scenarios for Refunds
Delta Airlines refund policy is governed by rules set by the Department of Transportation (DOT). Here are the main scenarios where you might be eligible for a refund:
- 24-Hour Policy: If you book directly on Delta’s website, you have 24 hours to cancel your booking without any penalty and receive a full refund.
- Cancellation Policy: If Delta cancels your flight for any reason, you are entitled to a full refund.
- Significant Delay or Change in Schedule: If there are significant changes or delays to your flight and you choose not to travel, you can get a refund.
- Full Ticket Refundable: If you purchased a refundable ticket and do not use it, you are eligible for a full refund.
- Change in Service Class: If you are moved to a lower class (e.g., from first-class to economy), you are entitled to a refund for the fare difference.
- Baggage Fees: If you paid a baggage fee and your baggage is declared lost, you can request a refund.
How to Initiate a Refund Request
Refund requests depend on the timing and type of ticket you purchased.
Within 24 Hours
Customers can easily cancel and ask for Delta Airlines request refund on a ticket within 24 hours of booking at no additional cost. Visit the official Delta website and then:
- Log In to Your Account: Go to the Delta website and log in, or select “Find Your Trip” if you don’t have an account.
- Select Your Trip: Choose the trip you wish to cancel and click on the ‘Cancel’ button.
- Follow Instructions: Complete the process by following the additional instructions provided to initiate your refund.
After 24 Hours
If the 24-hour grace period has passed, follow these steps:
- Visit the Refund Page: Go to the Delta Airlines refund page on the Travels Airline website or the official Delta website.
- Enter Required Information: Provide your name and the 13-digit ticket number from your booking receipt.
- Submit Request: Complete the form and submit your refund request.
For non-refundable Tickets: You can apply for eCredit instead of a refund.
Get your Refunds via Mail
If you prefer to request a refund by mail, follow these steps:
- Prepare Your Documents: Include necessary information such as your ticket number, contact number, flight information, and reason for the refund.
- Send Your Request:
- U.S. Postal Service: Delta Air Lines, Inc. Passenger Refunds, P.O. Box 20537, Atlanta, GA 30320-2537
- Courier Service: Delta Air Lines, Inc. Passenger Refunds, 4th Floor, 700 South Central Avenue, Hapeville, GA 30354
Also read: Delta Airlines Baggage Policies- Know Before You Fly
Refund Due to Flight Cancellation
If Delta cancels your flight and you choose not to rebook, you are eligible for a full refund. Here’s how the refund amount may vary:
- Within 24 Hours: Full refund regardless of the fare type.
- Basic Economy Fare After Grace Period: Refunds are not available; instead, you will receive eCredit for future bookings. ECredit usually expires in one year, and there might be a fee to initiate the refund, ranging from $99 to $199.
- Non-Refundable Fare After Grace Period: Fares converted to eCredit, valid for one year. Cancellation fees may apply based on the region:
- United Kingdom: £200
- Europe: €200
- Africa, India, and Middle East: $200
Refundable vs. Non-Refundable Tickets
- Refundable Tickets: Refunds are straightforward.
- Non-Refundable Tickets: Refunds are generally not available, except under special circumstances like the sudden demise of a traveler or family member. In such cases, an eCredit might be issued.
Documents Needed for a Refund
To process your refund, visit Delta’s refund page and provide:
- Full Name: The name used when booking the flight.
- Ticket Number: A 13-digit number starting with 006, found on your boarding pass or receipt.
- Flight Itinerary: Details of your flight, including date, time, and destination.
- Proof of Payment: A credit card statement or receipt showing payment for the flight.
- Refund Reason: Documentation or explanation for requesting a refund (e.g., cancellation, medical reasons).
How do you Check Delta Airlines Refund Status?
To check your Delta Airlines refund status, visit Delta’s official website. Keep your ticket number, last name, and request number handy.
- Visit Delta’s Status Page: Access Delta’s refund status page.
- Enter Your Information: Input your name, ticket number, and refund reference number.
- Submit and Check Status: Complete the form and check your refund status.
Delta Airlines Refund Policy on International Flights
Delta Airliness refund policy also applies to international flights, though some variations may exist depending on the destination. When traveling internationally, reviewing the specific refund conditions associated with your fare class is important. Refunds for international flights may take longer to process due to currency exchange rates and international banking systems.
International Flights Refundable Tickets
- Full Refund: Just like with domestic flights, refundable tickets for international flights are eligible for a full refund without penalties. Cancellation must be made according to the terms of your fare class.
International Non-Refundable Tickets
- Rebooking Options: For non-refundable international tickets, Delta offers rebooking options and eCredits in lieu of refunds. Be sure to review your fare details to understand the applicable fees and conditions for rebooking.
Refund Processing Time
- Card Payments: Refunds are typically processed within seven working days.
- Cheque or Cash Payments: Refunds may take up to 20 business days.
Bottom Line
Delta Airlines refund policy is now more customer-friendly if you need to change or cancel the upcoming flight. For flights originating in North America, there’s no fee unless you hold a basic economy ticket.
Although Delta used to have one of the most stringent policies, it’s good to see that it has come around to make flight changes and cancellations easier for its members. This will help travelers book a flight even if they aren’t sure about their upcoming plans.
Need assistance with your travel plans? Contact us directly or email support@travelsairline.com for quick help!
